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Privacy Policy

Effective Date: 1st January 2025

1. Introduction

Welcome to GreenOre (“we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, share, and protect your personal data when you use our application. It also outlines your rights regarding your data and how you can contact us with any questions.

This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We collect the following types of information:

• Contact Information: Information you enter about yourself so that we can contact you to keep you updated about your account and your relationship with GreenOre.

• Verification Information: Information you provide to verify your identity, such as your passport, ID or other formal documentation, so that we can ensure the safety and authenticity of actors on the platform.

• Company Information: Information you upload to GreenOre about your business for the purposes of verification, listing, promotion, and trading on the platform. This includes business information such as business name and profile information, but also business documentation, photographs, sales data and stock data.

• Usage Patterns (if applicable): We may analyse usage patterns, such as the frequency of interactions or types of queries, to improve our services and tailor your experience. This data is anonymised and used for internal analysis only.

3. How We Use Your Information

We use your data for the following purposes:

• Service Provision: To provide, maintain, and improve our application and its features.

• Personalisation: To tailor the service to your preferences and needs.

• Data Analysis: To analyse anonymised data to improve service quality and understand user interactions.

• Legal Compliance: To comply with legal and regulatory obligations.

• Abuse Monitoring: To monitor for and prevent abuse or misuse of our platform, ensuring a safe experience for all users.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve application functionality.

• Analyse usage patterns.

• Personalise your experience.

You can manage your cookie preferences through your browser settings.

5. Data Sharing

We share your information with the following parties:

• Service Providers: We may share your data with trusted third-party providers who assist with hosting, analytics, payments, or other technical services, subject to strict confidentiality agreements.

6. International Data Transfers

Data processed by GreenOre may be transferred to servers located outside the EU/EEA, including the United States. GreenOre ensures compliance with GDPR for international data transfers by implementing Standard Contractual Clauses (SCCs), which provide a legal framework for transferring personal data to countries that may not have equivalent data protection laws. These clauses ensure your data is handled securely and in compliance with applicable regulations.

7. Data Retention

• GreenOre retains data that has not been deleted permanently, so that we can provide a comprehensive service to our users.

• Account Deletion: When you delete your account, all personal data will be removed within 30 days. Anonymised data cannot be deleted as it is no longer associated with you.

8. Your Rights Under GDPR

As a user in the EU, you have the following rights:

1. Right to Access: Request a copy of your personal data.

2. Right to Rectification: Request correction of inaccurate or incomplete data.

3. Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.

4. Right to Restrict Processing: Restrict how your data is processed under certain circumstances.

5. Right to Data Portability: Receive your data in a structured, commonly used format and transfer it to another controller.

6. Right to Object: Object to the processing of your data based on legitimate interests.

7. Right to Withdraw Consent: Withdraw your consent at any time for data processing based on consent.

8. Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe your rights have been violated.

To exercise your rights, contact us at support@greenore.ai

9. Children's Privacy

Our services are only intended for business use, and not for children under 16. We do not knowingly collect personal data from children.

10. Security

We implement robust measures to protect your information, including:

• Encryption to secure data during transmission to and from our systems.

• Secure access controls to limit unauthorised data access.

• Regular monitoring and audits to detect and prevent unauthorised activities.

In the unlikely event of a data breach, we will notify affected users and the appropriate supervisory authority within the timelines required by GDPR.

11. Supervisory Authority

If you are based in the EU/EEA and believe we have not addressed your concerns, you can file a complaint with your local data protection authority. For users in the UK, the relevant authority is the Information Commissioner's Office (ICO):

• Website: https://ico.org.uk

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will notify you via email or provide a prominent notice on our application.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

• Email: support@greenore.ai